My wife and I fly Southwest several times per month and we are glad to see something being done to address the growing abuse of your generous preboarding policy by many. I do however feel the whole issue could have resolved itself by seating all preboards, including handicap in the rear half of the plane. We have all witnessed those miracles in the sky.
I find it hard to believe those who threaten never to fly you again, SWA still is the best deal in town. You should be commended on your courage in addressing this situation.
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