I was just about to buy my first SW tickets ever, to Orlando
from Philadelphia, and have read the comments about
the new boarding processes. Looks like upper management did not
realize that the people on the firing line (almost judging from some
comments) were stuck with enforcing a poorly drawn up system
and appears that many if not most are not enforcing the new
rules.
I go to Fla for a vacation, and would hate to start with a
hassle, either from a gatekeeper or nasty fellow passengers. I am
not going to fly SW to Orlando- or anywhere. l hope this matter is resolved
as I would like to fly SW that I have heard so much about on
a positive basis before this matter came up.
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