02-15-2010
02:26 AM
1 Love
I'm not an overweight person, but I still find airline seats to be small to the point of uncivilized and degrading to passengers. And I sympathize with people who loath sitting next to an overweight passenger. But that's not the passenger's fault ... it's the airlines.
It's true that Americans could stand to lose weight. It's a chubby country. But you don't design airplanes and seats around some economically idealized fictional passenger that maximizes profits for your airline, and then humiliate those passengers because they don't fit your fictitious specifications. You design your seats and services for the people who are actually using them.
Oh, and the average internet user is educated well enough to see through the corporate-speak "apology." You would have done better if you had remained silent rather than publish that great big slap in the face for your customers. Either apologize, let heads roll internally and change your policy ... or stand your ground and tell passengers up front (right on your homepage) about your overweight policy. From what I'm reading, roughly 5% of the commenters here would applaud a "no-fatties" policy.
But don't faux-apologize. We've been insulted enough.
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