I fly SWA all of the time and I can see why they are changing their program. The previous program was very easy to use, however I'm sure the new program the new program will be just as easy. SWA always has it's passengers best interest at heart from all of my experiences. They are a business and I think their new Frequent flier program is VERY FAIR! With the previous rapid reward program people that took 16 roundtrips no matter where to received a free ticket to anywhere that SWA flew. So in other words some people that bought tickets from Florida to California 4 times a year and paid a lot of money for their flights didn't get a free ticket because they didn't fly enough roundtrips even though they spent much more money and flew more miles then the person that went from Tampa to Fort Lauderdale 8 times a year. So the person who spent more and flew more miles got nothing and the person who spent less and didn't fly many miles got a free ticket. The only people that I see being upset with this new program is the people that took short flights and spent the least amount of money. Also why do we as consumers give airlines such a hard time?? I think SWA has the best service, best employees, and policies. Thanks SWA for all you do. Even though I'm sure you only always here the negative.
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