I'm sorry that you think that this will sooth over people. The only reason you are saying anything is because your employees picked on the wrong person. You decided to pick on a fat guy (which I guess is the last acceptable group to pick on) but you pick on one who has the voice of the people to hear his complaints. You have Good Morning America and Larry king trying to get him on the their shows to tell his story. This is quickly becoming a PR nightmare for you.
If it was a regular fat person all you would have said was, "Too bad so sad"
I hope this tarnishes Southwest for a long long time.
And I don't think he is going to stay quiet until you meet he reasonable demands, do you?
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