I have a different spin on the luggage and how one employee can ruin the opinion of an airline.
I was coming onto a plane from CA coming home as a B - boarding pass customer after a one day business trip.
I was told to check my day bag because they were getting so much baggage in the plane from the A guests, I have traveled all over the west coast and have never been asked to check this bag which is small for a day bag.
With no name tag on this I was quite concerned and voiced my displeasure to your employee who was very snotty and said I had no choice she could make me check it if she wants to. My last statement was it had better make it to SLC I recieved a short we'll see! upon my connecting flight I asked to verify if my bags were checked, they had no record of them being checked.
So the story continues- upon my arrival in SLC I recieved an urgent message my father was at the hospital suffering from a heart attack and given less than a 10% chance to make it! guess where my keys were! in my Bag.
luckily I had a hide a key on my car.
I returned later to the airport and did get my bag.
I have flown with Southwest many times for business only once since this incident because it was booked before this flight. and may never use you again because of your poor boarding plan.
My point is the seating based on a vs b does not work!
This makes your people do this kind of thing to valuable cutomers just because they happen to get the B-disignation which by the way I checked in electronically as soon as the sysytem would allow.
Hopefully this can let you see what damage the poor system and occasional poor employee can do to a business.
I have sent this to corporate and filed a complaint
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