People are just ignoring the issue at hand, and the FACTS of the matter. They boarded Kevin Smith. If he was too fat, he should not have been boarded AT ALL, not when everyone sat down. Clearly that is a FAILURE on the part of YOUR employees, if Kevin Smith was indeed too fat. And there was another man on the plane who was twice his size.
He passed the test of buckling the belt without the extender and could put down the two arm rests.
The girl he mentions Natali in his SMODCAST, was taken away by a stewardess to tell her she should have thought about buying an extra seat, even though the plane was HALF-FULL. She also passed the belt and arm rest test. Unnecessary bitchy statement from a stewardess, simply because she could. Because she works on an air bus and is unhappy with her life, and this is how she gets shits and giggles.
This website also censors some responses, just so you know. Probably mine.
And the fact that you allowed a person like Christi Day to type up your "apology" just shows how sincere your company is at rectifying this situation. I'm glad at least you allowed another person who is much more articulate and less passive-aggressive to show the tail between your legs, and that your company is getting much more press than it ever has, and negative at that.
And for people who say that SouthWest is a private company and can choose who to serve, really? An airbus for poor and generally BIGGER people can afford to be choosy and have attitude? Really? Alright..
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