SWA needs to get back to its superior vision and service of cheaper fares and great customer service. NO heavy person will or should pay double fares out of fear of insult and humiliation because of an eating disorder!! If the arm rests come down they are in their seat and enough said. I used to LUV SWA and still am a frequent flyer but now I check other airlines too because I notice your competitive edge slipping.....getting rid of this policy (not shared by the majority of other airlines) will go a long way back to becoming the SWA airline I once suggested friends/ family/ business associates fly. Your revamped Rapid Reward system also is highly discouraging--who wants to use 4 vouchers to fly a standard seat at a decent time? Cheers are in order however because SWA thus far refuses to charge baggage fees and other nonsense costs ($8 to use a pillow--come on American!!!). Savvy airline customers simply will not be bullied or suckered into unreasonable rules or costs. AM
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SWA needs to get back to its superior vision and service of cheaper fares and great customer service. NO heavy person will or should pay double fares out of fear of insult and humiliation because of an eating disorder!! If the arm rests come down they are in their seat and enough said. I used to LUV SWA and still am a frequent flyer but now I check other airlines too because I notice your competitive edge slipping.....getting rid of this policy (not shared by the majority of other airlines) will go a long way back to becoming the SWA airline I once suggested friends/ family/ business associates fly. Your revamped Rapid Reward system also is highly discouraging--who wants to use 4 vouchers to fly a standard seat at a decent time? Cheers are in order however because SWA thus far refuses to charge baggage fees and other nonsense costs ($8 to use a pillow--come on American!!!). Savvy airline customers simply will not be bullied or suckered into unreasonable rules or costs. AM
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