02-13-2012
04:31 PM
251 Loves
When will you be flying into Portland Maine? I keep searching for this info. Everytime I fly back home (Maine) If I take SouthWest, I fly into Manchester, NH and drive the rest of the way - not much fun. Most of the time, I just take Delta because overall it's cheaper (than renting a car and driving). So - please hurry and fly to maine! 🙂
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02-17-2010
11:07 AM
1 Love
Linda,
Why don't you go up the corporate ladder until you can find the highest person in SouthWest Corporate that is overweight and *may* need 2 seats to fly. Now ask them how embarrassed they would be if asked to leave the aircraft in front of a FULL flight. Then ask them if $100 voucher could make up for it.
Shame on your company. Shame on everyone involved who hasn't just given a straight-forward apology without any "however our policy is..."
If I could afford to NOT fly with you ever again - I would choose other airlines. As it is, I have to go to Texas in April and I'm going on FRONTIER instead of SOUTHWEST because of this situation and the fear that you may boot me off the plane because of my 2XL size. My $250 may not mean anything to you - but if enough people choose another airline you might start feeling it.
Or not - who cares, I'm just one customer - but not yours anymore.
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