Southwest Airlines Community

If the primary goal of Southwest's boarding procedure is to board the plane faster (I think both the old and new system share this goal), there needs to be a way to align the goals of passengers and the airline together. There really isn't a lot of motivation now for passengers to board quickly. Perhaps a way to 'reward' passengers for boarding the plane quickly could be implemented. For example, let's say SWA expects to board a plane in 15 minutes (this would vary based on the number of ticketed passengers). Perhaps a reward system where the passengers receive something if they board faster (maybe a .25 RR credit bonus, free drink coupon, or a $5 credit on their account). I think the prospect of a reward for boarding the plane more quickly may motivate passengers to load their bags quicker, clear the aisle faster, etc. The only negative I can think of is passengers getting mad at another passenger for taking too long to clear the aisle, but I think if the reward is small enough, people will be motivated without being too upset when they don't get it. Thoughts? ... View more

I have a suggestion for an improvement to flight status messaging - have a way for RR members to automatically have it set up (to their preferences of course) for any flights booked. For example, I love the notification (especially when I'm on the run and forget to double check my flight status), but I don't always remember to set it up. I want to be notified two hours before all my flights of the status. C'mon southwest! ... View more