08-07-2009
12:40 PM
2 Loves
Thank you so much Bill for posting this! As a Ground Ops employee, you do feel that sometimes you are overlooked in the "heat" of the moment. When things like irregular operations and irate Customer seem to overshadow your work day. But, when looking at the big picture, the number of loyal, friendly, and outstanding Southwest Customers we deal with on a daily basis does overcome the bad. And it is because of that I continue to "keep on keeping on!!" I know that the big picture is bigger than the "right now" although it's hard to see it sometimes.
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