Ms Rutherford:
Can you please explain why my comment from yesterday was censored by your company?
There was no profanity. No base name calling. No spelling errors. I merely pointed out, as others have, that your apology is backhanded and still ignorant of the fact that Mr Smith did, indeed, fit comfortably into his seat.
Was it perhaps because I expressed interest in watching SWA's stock over the coming year and mused how soon you would join the ranks of other defunct airlines?
My name and email address was included, as they are now. A response and explanation would be appreciated.
Thank you.
Artemis Rich
PS: For the record, my comment fit into the comment box with both armrests down and no belt extender necessary.
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02-16-2010
03:34 AM
Still pushing the "Two Seat" angle when it was clear that the gentleman in question did not need two seats, are you? It's quite pathetic, really.
How this actually reads is: "We're sorry you had your feelings hurt. My company behaved badly and I'm trying to do damage control because of all the media surrounding this, but honestly, it was your fault to begin with because you are too fat and couldn't fit in one seat."
Of course, is this were any other person on Twitter, you wouldn't bat an eyelash.
Sorry, Southwest. Too little, too late. While I don't actually watch the stock market, it will be interesting to see what happens to your shares in the coming months as the economic impact of people professing to never fly your airline again begins to be felt.
I know I'm one of them. So long, SWA. It wasn't nice knowing you. Here's hoping you soon join Hughes Air West, PanAm, PSA, Western Pacific and the dozens of other defunct airlines in that great place where airlines go to die. I promise, there's more than enough room and you won't be "bumped."
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