01-11-2011
08:02 PM
4 Loves
I've been an A-list member 4 years in a row now and fly quiet regularly for business. I still don't see this being positive to me or a majority of your customers. Instead I've started to take my business over to Virgin America, I fly SFO to LAX quiet regulary and on the old program it was great. Now that you're going to be no better then Virgin America's reward program why not get the better experience. The free checkin is great but again with alot of airlines if you book the expensive fare it includes a carry on also. What you're not understanding is people loved southwest cause you guys were truly different and I wouldn't doubt the "no change" fee isn't in talks to be removed either.
... View more