I have been meaning to send this letter for quite awhile, but, like so many of us, I have never seemed to get around to it. On July 28, 2006, my 11 year old son, Paul, and I took a flight from Louisville, KY to Baltimore - Washington, DC. It was Paul's flight, and I have to tell you that he still talks about it. I made sure to tell the gate attendant that it was Paul's first flight, and everyone in the crew went well out of their way to make him feel very special and give him a flight he would remember. They were very successful, and our flight back, on July 30th, was just as memorable. Thanks. We are committed to SWA, and appreciate what you did to make an 11 year old feel like he owned the sky (even if just for a few hours).
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