Wow!!! This is a big surprises to me. I had a problem and they would not help me at all!!! Not one person even care, it was no sorry use your tickets or lose them. I called many times and talk to different people, my son even called he got the same attitude from customer service. I had last minute changes to my plans that I had no control over. Now I am losing over $700.00 because I can not get my tickets changed. All I wanted was to move my tickets to another day they said no I could only make changes if it was 14 days before my schedule flight. What 14 days your kidding. sure they advertise big that they do not charge for change fees but they do not say that is only if you are more then 14 days before your flight, if less then still no change fee because there is no changes allow at all. Oh and by the way everyone if you do go to southwest.com to book a flight surprise, if you click you would like a motel or car or anything in addition to your flight you are then send to southwest vacations which is not the same as southwest .(also no change or refund for the motel either) I called southwest and they told me they could not do a thing about my problem because I had book from southwest vacations. Not once was there anything that would of lead me to believe I was not booking from southwest. THERE IS NO REASON THEY COULD NOT OF MOVED MY FLIGHT - THEY ALWAYS OVER BOOK ANYWAY. SOUTHWEST WILL GET PAYMENT FOR MY SEAT TWICE WHAT A SCAM!!! I WILL NOT FLY SOUTH WEST AGAIN AND I WILL TELL MY STORY TO ALL!!!! I can not afford to buy a ticket twice. I can not even get a ticket on another airline southwest has my money. I have not been able to see my youngest son in over four years, Thanks to southwest I guess they must of need my money more then I did It will be a lot longer before I can save up the money to go again.
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