I wish Herb had been on my last six flights with Southwest. And every time I get off the plane I chant. "I'll never fly Southwest again, I'll never fly Southwest again!" Your PR is nationwide, its contagious, and the $40 price difference pulls me in each time. But the service is not happening. Let's put copies of these great blogs on the planes for the flight attendants serving Chicago Midway to read. 50% of the time there are smiles. Otherwise, during mini-oreo cookie time there is no eye contact, there are no blankets, the planes are dirty, the ticket agent is indifferent, and the tiny bathrooms, and musicless ride pull your ratings way down low. I'm flying out again next month, and if I can find any other airline within $50 of your prices - I'm not going NUTS again.
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