03-11-2011
05:48 PM
6 Loves
LONG TIME LOYAL SWA CUSTOMER
HORRIBLE NEW SYSTEM AND WEBSITE
ON 3-10-11 I TRIED TO BOOK 2 TICKETS ON SWA FROM DALLAS LOVE TO BOSTON FOR 4-27 TO 5-1. NO AVAILABILITY ON REWARD TICKETS.
I WENT TO AA.COM AND AMERICAN HAD DIRECT FLIGHTS WITH BETTER TIMES AND WAS $350 CHEAPER!!!!! EVEN IF I SPEND $140 (ROUND TRIP) ON BAG FEES, IT IS CHEAPER ON AMERICAN.
SOUTHWEST WILL LOSE MORE AND MORE CUSTOMERS.
PLEASE CHANGE THE SYSTEM BACK AND FIRE THE NEW WEB DESIGNER/PROGRAMMER.
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