I don't believe a single word of what Smith is saying.
I'm absolutely sure that Smith is just on a rampage and misunderstood the situation and made it into something huge like this just for some publicity. And because, as is apparent, he is desperate for attention and controversy, and is bitter about size issues.
Well done to SWA for dealing with the situation so graciously. The way he has acted doesn't deserve the high level of customer service you have continued to show him, even after his very public attacks on your company.
Bravo Southwest!
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