I am so very unhappy with my first AND LAST experience with Southwest. You can't get any employee to take control of a situation and solve a problem. Regardless of how simple it may be. Forget to get help on anything complex in any way. You are never treated like a customer AFTER YOU PAY, only before. It's all smiles and promises till YOU'RE LOCKED IN! They aren't getting the inspections necessary. They're going down!
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