36 hours before the flight departs, the computer pulls all Rapid Rewards A-List members who have included their Rapid Rewards number in their reservation and then assigns their boarding pass number. Dependent upon how many A-List passengers are on that flight then determines the first boarding pass number available for all other passengers checking in 24 hours in advance.
For specific information about the A-List, you can go to the website Southwest.com, choose the "Rapid Rewards" option from the blue bar, and then read "What's New".
... View more
03-23-2007
03:36 AM
5 Loves
LEAH, if you gave your Rapid Rewards number at the time you made your reservation then you will receive your credit AFTER your flight has been completed. It will take approximately 3-5 days for this to post to your account. Since you made your reservation over the phone, it will never appear in your "Next Scheduled Flight". That only displays flights were booked on the Internet after you have logged in to "My Southwest Login". If you have any questions about whether or not your number is in your reservation, you may call Reservations at 800-435-9792, provide your confirmation code(s) and ask that they confirm your number is in the record.
PAUL, I'm very sorry that you feel that way, but as Carla stated, all Rapid Reward members were notified of the impending changes. Generally the only problems are when you are wanting immediate travel to a busy location. You did not say when you were wanting to travel, but I do know that the Florida markets are extremely busy with spring break and summer vacations right now. If you were wanting to go to Las Vegas on a Friday and home on a Sunday, you have to book those in advance because those are the travel days that everybody wants. If you do earn more than 100 credits within a 12 month period, you would qualify for a Companion Pass for a guest to fly with you when you fly. Those seats are not limited, but be sure to watch for the notice so that you can designate your Companion because they must have a card in order to travel and that will take approximately two weeks to receive after you have designated.
Jon, I certainly understand your frustration of not being able to book your companion's reservation because of the current expiration date. I did pass this along in a "Contact Us" option that we have in Reservations. Hopefully they will come up with a workable solution! Just think - it will have been your dedication to SWA and your "blogging" that will have sparked that change!
Carla - Kudos to you!! Thanks for the defense. The Rapid Reward changes were at the request of members not wanting black-out days. As far as the DING!, those sales aren't like normal internet sales. That's why they aren't advertised on the regular website and are only run for a limited amount of time. It' like a "clearance sale" if you will, to fill up seats on an aircraft. It's not meant as a regular sale available in all city pairs on all flights!
... View more