My family and I were travelling out of Lambert Airport in St. Louis for the holidays. I have four children, and when one of the Sky Caps saw that, he loaded all of our bags on a cart and took my and my husbands I.D.'s, counted the number of checked bags, and checked us curbside while we waited inside the terminal with our bags. It was about 20 degrees out, so we really appreciated the help he gave us. Kudos, Southwest!!! We also enjoy the lightheartedness and all the jokes on the flights. I am a very nervous flyer, so all that you do makes it much easier and relaxing for me. No wonder you were named best low-cost airline-- personally, I think you should have been named best overall airline. Thank you!
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