09-24-2017
11:53 PM
I got a new premeir card in Oct 2016 with $2000 being spent in the first 3 months getting 50,000 bonus points. I had a disputed charge made to my account in October 2017 that put me over the $2000 mark in month 2 (November) that was credited back to my account in November however the points were still awarded in November after the November statement was paid. The net payment gave me a credit balance on the card of $269.99 which was the amount of the disputed charge that was refunded since I paid the balance on the card on the due date in early November. I was trying to qualify for the companion pass in 2017 but since the 50,000 hit my account in 2016 I don't see how I can make it. When I read the terms on qualifying it said that if I hit the $2000 point and had funds credited that would take me back below the $2000 that the rewards points would not be awarded until the balance of the next statement was paid that took me over the $2000 point range. I made the purchases that would take me over the mark in December of 2016 but the December statement did not process until late December so it did not hit the account until 2017. The way that I am reading the terms and conditoins, I think the rewards points should be awarded in Jan of 2017.
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07-25-2017
06:13 PM
07-25-2017
06:13 PM
I wish I had the options you have. After years of traveling with excellent compassionate service from Southwest Airlines I arrived at the SkyCap and asked for assistance with a wheelchair which I had preordered. I was told that due to abuse of the system there was no longer assistance for handicapped people. I was pointed to stand in the end of the line with only my walker and no where to sit. By the time I made it to the front from there I no longer had time to call a wheelchair. I missed my flight. I was given a boarding pass for a later flight. In order to be allowed to board that 8:55 flight I would have to be at the gate 30 minutes ahead plus two hours for the wheelchair service meaning that I must be to Southwest Airlines by 6:25. They politely parked my wheelchair at the gate almost 2 hours before the flight with no access to bathroom, drink, or food. I cannot move the wheelchair by myself. Are there any planned changes to boarding for the truly disabled? Or must we still be pushed to the back behind those not needing assistance?
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