Southwest Family,
I fly almost every week and the only time I don't fly your airlines is when I'm going to a destination that you don't fly. I recently heard
that you are considering seat assignments. Are you kidding me? This is how you seperate yourself from the rest of the carriers,
it's what keeps you in front of the competition! It is they who should be wondering when they should go to your system!
I am tall, very tall at 6'7" and having the opportunity to sit on an aisle, a window or more importantly the wing exit row is very
important to me. It is what brought me to you, it's been a LUV affair ever since. I could take my business to one of your
competitors and earn enough miles to take my chances on upgrades to business class seating and be very content. As much
as I travel it would not take long!
My preference is to stay with Southwest. I like the relaxed, casual approach to traveling. It is what I've come to know and luv.
Don't change!
Bill Wilkins
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