As a very frequent traveler with Southwest for the past 6 years, I am amazed at just how bad this has gone. Definitely not the Southwest I'm used to. I have emailed, called and talked to people at the gates but still no answers. The customer service line is always busy, emails have not been returned in over a week and the level of frustration is mounting. Basically it seems like Southwest is now going to detemine loyalty on level of spend as opposed to frequency of use. Having been A16-20 for the past 2 years, imagine the shock as I now board in the 30's to 50's. I will be patient for only so long and wonder why my loyalty is no longer recognized or appreciated.
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