I have only been flying SWA for a year now, and up to this past weekend it had been great. Between my partner and I, we have three flight credits and a small stack of drink coupons. Much to our dismay, our drink coupons (which specifically state that they may be used for a non-alcoholic specialty drink and have no expiry date) were NOT accepted by our flight attendant for Monster.
Please make sure all flight attendants get the memo about the old versus the new drink coupons because we were not happy with this individual. He may have been "funny" but clearly not very smart in delivering customer service. I bet he wouldn't have been happy if I gave him a coupon for free chicken, only for him to find out at the restaurant that management suddenly decided to not accept them anymore because they were so popular. Just because your program changes doesn't mean you can make all the old coupons completely worthless to those who don't want to drink alcohol on the plane (at least have a printed disclaimer!).
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