02-17-2010
08:45 PM
2 Loves
Your treatment of Mr Smith was deplorable as was your lame belated apology. You still refuse to accept any responsibility. I will NEVER again fly your wretched airline. NEVER. I would rather hitchhike. I am also writing my Congressmen to insist we have an airline passenger bill or rights. The airline industry has had its own way too long.
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