Great job on the blog! I have enjoyed following your progress over the past six months and think that Southwest is certainly a trailblazer among corporate bloggers.
To that end, (and this is not intended to be a sales pitch) I am the co-founder and CEO of a company that is seeking to provide the next generation applications so that businesses can do a better and more efficient job of engaging with customers over the Web. Our view has been that part of that effort is blogging, but that there are other parts which include monitorning and engaging on external sites, enabling customers to start conversations amongst themselves, and providing dashboards into the comment and conversation activity at home base as well as across the web.
I would greatly appreciate any time or comments here or by email that anyone on the team has about the positives and negatives of your blogging (i.e. web customer engagement) experience from the perspective of delivering value for Southwest's business.
These thoughts will help us to deliver applications that you may wish to use to take web customer engagement to the next level. As the trail blazers, we would be eager to know what challenges you'd like to overcome.
Thanks in advance and keep up the great work!
-- brian
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