03-11-2011
06:06 PM
3 Loves
SW you have ruined a great program and made a complicted mess for a rewards program. No amount of marketing can hide that the new program sucks and is nothing more than a way to make reward travel harder to acheive. Go back to the old program before you loose your loyal customers.
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03-11-2011
06:00 PM
3 Loves
The new RR program is not an improvement. The whole program is now complicted and resembles what the legacy airlines have. What was a simple rewards program has turned into a complicated and less rewarding program. I am a frequent traveler on SW from Hartford & Tampa...I never even looked at other carriers due to the fantastic RR program but now i will look at other airlines..ie JetBlue. The new program sucks!!! Change it back before your loyal customers leave. No amount of marketing can hide the fact that this new program is just a way to make more money and make reward travel harder to acheive. NOT HAPPY AT ALL.
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