Please clarify the companion pass rule for people who are currently close to earning a reward. I have worked hard to get almost 85 credits since last April. I am definitely on track to earn another 15 by April of this year. Under the new rules, must I earn those 15 credits before March 1? Or will I lose the credits for my loyalty last year?
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01-10-2011
09:06 PM
3 Loves
Brian,
For years, I have touted the customer friendliness of 3 companies: the best insurance company (USAA), the best supermarket chain (Wegman's) and the best airline (Southwest). Why Southwest? The simplicity and generosity of its rewards program. Wow, was it great! But it will clearly drop several notches for me, as I finally approach retirement and could take full advantage of it, as it used to be. What a shame! It was just too good to last.
Could you please clarify one thing for me? I am 17.5 credits from a companion pass, and on target to get it by April 15. Will all of my 82.5 points, earned in 2010, continue to count toward a companion pass after March 1? It isn't clear to me after reviewing the web information, and two different Southwest employees couldn't be certain.
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