Southwest -- you are looking incredibly stupid on this. Rather than dig your hole deeper, as you seem to be doing here, why not show some class (and some brains) and apologize?
When you do something stupid, the best move is to admit it, learn from it, and move on. Stonewalling just makes you look stupider and keeps the damage growing.
I would boycott your airline until you apologize, but I don't fly with you anyway because of your equally stupid boarding process.
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