03-11-2011
12:44 PM
1 Love
I am a business traveler out of Dallas. I think this new reward and slight increase in price is a step backwards for someone like me. DFW is down the street (O'Hare, JFK, IAH, and MIA customers might agree) and honestly I am looking at legacy airlines now because it is now shades of grey between your rewards program. It may take me a little longer gain a free flight with AA or Delta but I can choose my seat, fly 1st class and check my bag for free if I take my business there and join their program.
I feel like you moved in a direction that didn't strengthen my relationship but made me realize you are not the only airline out there. In good faith I'm giving WN a month or two but if I feel I'm getting the short end of the stick, I will be free to move around the country in a newer plane than a -300
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