Aw geeze. When will companies understand that you guys just can't get away with this type of behavior anymore? In this age where information travels as fast as it does you can't afford to have snarky employees who feel entitled to degrading paying customers. Twice even. Then to have your PR department make a mockery of the entire situation? Are you serious?
These are the reasons share holders pull out and companies go under these days. But honestly, if you feel that having horrible customer service as well as public relations is a good business move, you deserve everything you get.
For one, I'll be sure to avidly avoid ever using your airline and be sure to spread the word of just how highly you regard the people who earn your living off of.
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