I believe this will happen again because fat is the last acceptable prejudice. They only reason that you are giving him a refund is because your flight staff and captain didnt realize who they were dealing with if it was just a regular person. he would not even gotten a voucher. Now you are dancing as fast you can to cover up your mistakes. How about you fire the captain you at least a little training to deal with this matter. I hope Kevin Smith rides this longer and show you that your policies are wrong.
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