I'm a Rapid Rewards member and like flying Southwest. However, my opinion of your airline is considerably less after this incident.. I hope she sues you for thousands and gets it! Because, up to what I know now, you have not issued an apology. You were wrong. Admit it. And I loved the way the media pointed out your hypocrisy by showing your old Southwest ads with the mini-skirted attendents. At least offer her free trips for life.
As to your prudish employee that humiliated her, I hope that he or she was disciplined. An appropriate punishment cover him or herself in a sackloth while on the job, in case any of the overly sensitive passengers are offended by the race, dress, hairstyle, perfume, jewelry, etc.. Idiots!
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