10-09-2007
10:44 AM
3 Loves
Bill,
I'm quite curious how Southwest's new no change fee policy is affecting overbooking. It's quite an aggressive strategy to gain the higher yield business passenger, but it must have completely rewritten your rules on overbooking. I apologize if I'm getting into company secrets you can't reveal, in which case I'd just like to offer my sympathy ;).
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