I purchased a ticket last year for my wife and I to fly to Ft Meyers, Fl. The event was cancelled and rescheduled for this year....specifically, Oct 22. Unfortunately, the expiration date on the 2008 flight was the 17th of October, 2009. So because the event was scheduled 5 days later than the cancellation date, I am unable to use the tickets I purchased last year. So I'm out $598.00 . I hear how the economy is affecting businesses daily in the news....imagine what $598.00 could do for me and my family. I'm a retired Marine and that's all the income I have....which isn't much. I understand that rules are rules. However, to call Customer "service" and explain the situation...only to be told that if I wait until the 18th (the day after the cancellation date) to file an extension, a voucher would be issued for a six month extension......except the voucher takes 7-10 business days to be issued. I'm no mathematician, but that 7 days is past the flight date I needed. So, either way I d lose my money. Suffice it say that my belief in the "do the right thing" mentality that Southwest Airlines preaches is compromised. My rescheduled flight will be to Arizona instead of Florida for this year's event.....I sincerely doubt that Southwest will be on my itinerary. It's a shame because even throughout my military career, when traveling on leave or reporting to a new duty station, I always flew Southwest....nevermore, to quote a famous raven!
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