03-12-2011
11:12 AM
6 Loves
So disappointed in your Southwest. Your poor rollout is compounded by your failure to educate and communicate in advance of the roll out. as a loyal customer who switched from United when they started palying games, I am now shopping for a new airline. My points have been lost in the internet Neverland and I do not have 2 hours to dedicate to your mess. There are far better carriers out there now and lets face it since your on time status continues to fall especailly at Midway and you continue to raiseyour prices, your no frills no longer are worth it. I encourage you to take a second look at what has made you successful. this isn't it
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