Congrats on 40 years Southwest! As much as you luv the loyalty of your customers we luv the loyalty of SW! Thank you for standing strong and not insulting customer intelligence by disguising fare increases as "luggage fees". If fares must increase then so be it-just don't make us feel like we must make a choice of taking luggage with us or not!
As Karson says in his blog, some things must change in order to keep up with an evolving industry. I remember when I first began flying Southwest for business in the mid 90's I enjoyed the lower fares but felt like cattle lining up to be herded on board to get an acceptabe seat! Thank God for the person who thought of the A,B,C boarding proceedure (which now has turned into the A,B,C, 1-60 boarding)! My dignity was restored!
I currently live in New Orleans and Southwest is my #1 go to airline! Thank you Southwest for the great safety & on time record that you have as well as the talented & friendly crew & staff you employ! All my best for another 40+ years!
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