I absolutely love Southwest. Customer Service is the best and arrival and departures are painless. Last year while I was waiting to board my flight, I was looking out the window of the Baltimore airport and I actually saw the pilot actually walking around the plane checking evrything on the outside of the plane. I was so impressed with this extra care that give to ensure our safety. The flight was one of the smoothest ever. I am one that has a "fear of flying" but on that trip, for once I felt secure that I was in great hands.
Thank you Southwest and the pilot who was on the flight from Baltimore to Birmingham, it was the 9:30 am direct flight, tuesday, not sure June 16 or 17th, 2007.
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