1.) Yesterday I thought booked a flight on my Rapid Awards account for flight number 5026 on Saturday, March 12, 2011 from Nashville to Baltimore
2.) I got confirmation number but I couldn't get it in time. I just figured confirmation would come, as it always has, by e-mail.
3.) Today I checked by e-mail;no confirmation. I notified customer service by e-mail. They said they would get back to me by e-mail in 3 to 5 days!
4.) Tonight(3/3/11) I tried to log on to my Rapid Rewards account. No go! The account number and password that I have had for years was now not matched!
5.) Since 10:10 PM I have been holding on your customer service line. Just told that I had a 28 minute wait!
6.) I am afraid to book another flight because I don't want to be charged twice!
This is really disappointing! Have been a loyal customer for years. Is there anybody out there?
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