I have watched your show Airline! and that alone was enough to keep me from flying SWA due to the way that your staff treated people on there, I know it was trying to show what you had to deal with but it just showed how poorly you dealt with people.
Now, with your disgusting treatment of Mr. Smith and the female passenger that he flew with on the second flight, I for one will stay FAR away from your company. The policy that you keep throwing around as being in effect for 25 years is just that... an old policy that needs to be updated. The demographic that you service for low cost airfare are the same demographic that fast food and soda companies target, they are going to be the larger group.
Well.. it doesn't matter anyways because you have lost my business for sure.
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