Brian Lusk,
I just noticed Delta has a blog, and in their blog they have links to other travel blogs including Southwest! Pretty cool of them to do that. Also, they have links to Air France, Marriott, etc. They even have a link to Boeing's blog, considering SWA uses Boeing planes, wouldn't that be a good link to include in SWA's blog?
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Brian Lusk:
Dell has a great customer blog. Customers have stated what they want and got Windows XP back, Linux, etc.
There are many more and hopefully you will do a little more research on these other sites:
http://www.socialtext.net/bizblogs/index.cgi
http://www.businessweek.com/technology/content/feb2006/tc20060214_402499.htm
BTW, it was good to hear Gary Kelly apologize after his, and SWA employee's, initial attacks against the FAA and public concerns. The "Tylenol" case should have been a lesson from the very first moment of this entire episode.
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