08-16-2007
11:39 AM
2 Loves
On 10 Aug we took SW 3240 PHL to TPA. Great flight, great service by the LUV crew, and at the gate 25 minutes early! Could not be better!
We received a survey from SWA on-line the next day. The first question lumps TSA screening with check-in checking baggage, etc. The TSA experince should be a separate item. I do not want to lowere my ratings of the SWA experience due to TSA problems.
TSA in PHL took about 45 minutes. Very long line. The physical space to doing passenger screening is totally inadequate! SWA and the other airlines need to push on PHL management to improve the situation.
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