I have flown extensively for business over the past 30+ years and Southwest is my airline of choice. Why? They listen to their customers, yes, but SAFETY of their customers is without a doubt first and foremost. While Mr. Smith may have been able to "buckle-up" I wonder how comfortable those next to him were, or how safe they felt? He must of had some reason other than "luxury" to buy 2 seats on the original flight. Southwest's 25 year-old policy on people of size is not only about comfort it is about safety. Could have SWA's personnel have handle the sitution differently? Perhaps. But then so could have Mr. Smith by being safety concious and considerate to his fellow passengers. Do I feel for people of size? Yes, I do just as I feel for people who smoke, but to some degree they have both choices which impact their lives. Should those decisions impact the "norm"? I say no!
Thank you Southwest for sticking to your policies! I also want to thank you for your safety policies and pilot training. . . .it is no doubt why my Burbank to Oakland flight which was struck by lightening many years go landed safely. Your the Best!
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