COME ON SW..(and airline industry)..it's the 21st Century..U can't hid behind your corporate walls anymore..if U f up..U will be called out-props for the apology..but your POLICIES and TRAINING of staff needs to CHANGE..now..and u need to SHOW U will CHANGE..2010=transparancy on the net..social media will rat u out if u mess with your customers. Because of US..there is a YOU. Thank u.
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COME ON SW..(and airline industry)..it's the 21st Century..U can't hid behind your corporate walls anymore..if U f up..U will be called out-props for the apology..but your POLICIES and TRAINING of staff needs to CHANGE..now..and u need to SHOW U will CHANGE..2010=transparancy on the net..social media will rat u out if u mess with your customers. Because of US..there is a YOU. Thank u.
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