What a wonderfuly story about Holly, the flight attendant aboard Southwest's flight from Nashville to Phoenix. Nice going to the gentleman and his girlfriend who suggested someone meet them at the gate to give Holly some kind of award and in turn would sign a contract to only fly Southwest. I want Southwest to know my husband and I only fly Southwest and there are other choices for us. We find their attendants to be so well trained and really do go the extra mile for their guests. Kudos to Southwest. Now my question is this. We cannot understand why Jay Leno always refers to Southwest in a negative way and they are frequently the butt of his jokes. Perhaps Southwest could offer to fly him free, back to Massachusetts for the holidays. We have flown Southwest for about 15 or more years now and always check baggage. Not only is there no extra charge for his, they have never lost a piece of our luggage. Thanks Southwest and Happy Holiday to you and your staff.
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