I am a lesuire traveler and fly 2-3 times a year. In the past 13 years I have tried several different airlines. I guess you could say I ave experienced a sampling of each. I belong to several frequent flyer programs including Southwest. This past May was my first on Southwest and I prefer the open seating rather than assigned. It is a unique Southwest Concept that makes Southwest a better airline. My first thoughts of the open seating were it would take twice as long to board. But I found that everyone got seated quicker than on other airlines that I have flown. Plus every seat was occupied and there were no complaints. Please scrap the assigned seating concept in favor of the Southwest way. "If it an't broken don't fix it!"
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I travel only 3 times a year mainly from Orlando, FL to Milwaukee, WI. In the past I have used your compition Delta as my main airline. But this year because of Delta's bankruptcy and on going contract talks with Delta pilots I am going to try Southwest. I have heard many great things about Southwest. I also work in the hospitality industry for a large upscale hotel chain. I am stickler when it comes to customer service. I try to treat my guest's the way I would want to be treated. I have heard Southwest has the same policy. I will let you know how my first flight goes next month. Till then, I will keep on reading your blog. This is awsome way to see the nuts and bolts of a truly nutty airline. Thanks Southwest!
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