I was very disappointed to read about Southwest's treatment of Kyla Ebert (see http://www.signonsandiego.com/uniontrib/20070905/news_1m5braun.html)
Passengers are paying customers who can choose which airline they fly. United Capt. Denny Flanagan seems to understand this. (see
http://www.azcentral.com/business/consumer/articles/0828biz-Unitedcapt28-ON.html)
I, for one, cannot afford to trust my travel or patience with to a company that is liable to make an arbitrary person decision like this.
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