I was very disappointed to read about Southwest's treatment of Kyla Ebert (see http://www.signonsandiego.com/uniontrib/20070905/news_1m5braun.html)
Passengers are paying customers who can choose which airline they fly. United Capt. Denny Flanagan seems to understand this. (see
I, for one, cannot afford to trust my travel or patience with to a company that is liable to make an arbitrary person decision like this.
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