I love the A-B-C system and I love logging in on-line 24 hours in advance and getting my A boarding pass....
If you want to make things better, don't eliminate a good thing, make it better. Consider this....
When you arrive at a Southwest gate (which I do, twice a week), you'll see at the front of the line 3 well marked locations for the start of 3 distinct lines - A, B and C. As these lines branch out into 3 directions, or maybe 2 sometimes, you really have to study it sometimes to determine where your line ends. Most people do a pretty good job of finding the start of their's and following it back to line up exactly behind the last person. Even if this means lining up straight out into the corridor and blocking the hallways. Why not put up some ropes or something so that the lines can turn where they need to and put a sign up where you enter the line so you know which line you're actually in.
Most people are pretty good with the whole queuing theory but it never ceases to amaze me to see those crowding ahead, those who finally get up to the front and are embarrassed to find out that theyÃ
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