Dear Elizabeth
Thank you for sharing your story and the video of Jeff's message. Very inspirational. I am keen to learn more about Southwest's work with humor and fun in an organisational context. I am currently pursuing a PhD research project on the value of humor in worklaces and haven't been able to identify any organisation here in Australia with the depth of Southwest's experiences.
I would love to talk more about this - I may even have the chance to visit Dallas and would value the opportunity to meet up and share ideas.
Keep smiling - and keep up the good work.
Cheers
Daryl (from 42 degrees south of the Equator)
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